by liberal japonicus
I found this interesting
Federov said: “A lot of officials in different countries forget that human behaviour nowadays is about clicking a few clicks. It is not about circles of hell, wasting people’s time.
“We acted more like a start-up, not like a public sector company,” Federov told MEPs, encouraging an “an agile management culture” headed by only 25 developers.
Normally, I break out in hives when I hear 'acted more like a start-up', but it was relieved when the article quoted this tweet.
The Ukrainian app Diia that allows citizens to pay taxes, report enemy troops or renew their passport and 117 other things from their phone. Mykhailo Federov the deputy prime minister told how they approached the app like a “start up” but without the profit motive [emp. mine]
I feel like Cory Doctorow has a handle on this.
Here is how platforms die: first, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die.
I call this enshittification, and it is a seemingly inevitable consequence arising from the combination of the ease of changing how a platform allocates value, combined with the nature of a "two sided market," where a platform sits between buyers and sellers, holding each hostage to the other, raking off an ever-larger share of the value that passes between them.
It all starts with a profit motive. But I would say that. Discuss.
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